Refund policy

ABOUT MYSTERY BOXES
Every Mr Socks box is a mystery – you don't know which designs you'll get until you open it. That's the whole idea, and it's part of what you're buying. Because of that, the design you pull isn't something we can change, and we don't offer exchanges for a different design.

Every pair is checked before it's packed, and we take care to make sure your box arrives in perfect condition.

CHECKING YOUR ORDER
When your box arrives, please take a quick look to make sure everything is right. Each box should contain the number of pairs listed on the product page, in good condition.

DAMAGED, FAULTY OR WRONG ITEMS
If something isn't right, we'll fix it. This includes:
– A pair that is damaged or faulty (for example holes, loose seams or printing errors)
– A pair missing from your box
– A box damaged during shipping so the socks are affected
– Receiving something different from what's described on the product page

Email us at info@mrsocks.se within 14 days of delivery with your order number and a photo of the problem. We'll send you a replacement or a refund, including shipping, at no extra cost.

CANCELLING YOUR ORDER
You can cancel your order until it has been shipped. Email us at info@mrsocks.se as soon as possible with your order number and we'll cancel it and refund you in full.

Under EU consumer law, orders can also be cancelled within 14 days of delivery. To do this, email us before sending anything back. Socks must be unworn and unwashed, returned with all pairs in the original box, and return shipping is paid by the customer. Refunds may be reduced if items have been worn, washed or damaged. Parcels sent back without contacting us first will not be accepted.

REFUNDS
Once we've received and checked a return, we'll let you know whether it's approved. Approved refunds are made to your original payment method within 14 days and include the product price and the standard shipping you paid. Your bank may need a few extra days to show the money in your account.

PARCELS RETURNED TO US
If a parcel comes back to us because of an incorrect address or because it wasn't collected from the post office, we'll contact you. We can send it again, but the new shipping cost is paid by the customer.

QUESTIONS
If you're unsure about anything, just send us a message – we're happy to help.
info@mrsocks.se